SHIPPING & WARRANTY
Roaring Fire Packs come with a lifetime warranty Repair or Replacement Service, This does NOT Cover modifications, misuse, excessive abuse, negligence, accidents, or improper maintenance. Our backpacks are made factory direct, so we have confidence in our products.
We offer FREE U.S. Shipping on orders over $49 at this moment but we can also ship our products outside the Continental US at an additional cost. Now, our website is available for customers to place orders online from Alaska, Hawaii, Puerto Rico, APO, Canada, France, Germany and Australia. Be advised there's a maximum weight rate we have set up on our website for each area.we're use standard shipment, and if you want to get your goods faster, pls send us email or add remarks on your order. extra shipping cost will charge.
For US Customers Orders, Normally it takes 3-10 Business days to arrival.
Canada Customers Orders, 10-15 Business Days to arrival.
Australia Customers Orders 8-14 Business Days to arrival.
France&Germany Customers Orders 7-12 Business Days to arrival.
RETURN & EXCHANGE POLICY
1. You are able to cancel or exchange any order placed on our website which has not yet been dispatched . There will be no charge. pls check with us first before you cancel your order.
2.To cancel or change an order which has not been dispatched, please contact us through firstname.lastname@example.org. Please have your order number to hand.
3. Unwanted Goods can be exchanged within 7 days.
4.To exchange an unwanted good, please return the goods to us(contact us get the return address before you send it out), Please ensure that the returned goods are clearly labelled with your original order details.
5. We are not under the obligation to accept unwanted goods simply because they can be found cheaper elsewhere.